Shipping Policy
At Hema Classic Collection, we aim to deliver your order safely and on time. Please read our shipping guidelines below to understand how we process, pack, and ship your items.
1. Order Processing Time
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All orders are processed within 1–2 working days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next working day.
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During peak seasons or promotional periods, processing time may take slightly longer.
2. Shipping Methods & Delivery Time
We ship nationwide within Malaysia.
West Malaysia
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Estimated delivery: 2–4 working days
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Courier partners: J&T, PosLaju, Ninja Van, or equivalent
East Malaysia (Sabah & Sarawak)
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Estimated delivery: 3–7 working days
Delivery time may vary depending on courier workload, weather conditions, or unforeseen delays.
3. Shipping Fees
Shipping fees are automatically calculated at checkout based on your location and courier rates.
We may offer:
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Free shipping for orders above a certain amount (if applicable; can be adjusted anytime).
4. Tracking Your Order
Once your order is shipped, you will receive:
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A shipping confirmation email or message
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A tracking number and courier link
You can track your parcel at any time using the provided tracking number.
5. Address Accuracy
Please ensure your shipping address is complete and accurate.
We are not responsible for delays or lost parcels due to incorrect:
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Addresses
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Phone numbers
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Receiver details
If changes are needed, contact us immediately before the parcel is shipped.
6. Delivery Issues
Wrong / Missing / Damaged Items
If your parcel arrives with issues, contact us within 48 hours with:
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Order number
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Photo or video of the parcel/item
We will assist you promptly.
Lost Parcels
If the courier confirms a lost parcel:
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We will file a claim with the courier
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A replacement or refund will be provided (subject to inventory availability)
7. International Shipping
Currently, we do not offer international shipping.
(If you plan to open this option in the future, we can update the policy.)
8. Contact Us
For shipping inquiries, feel free to contact us:
📧 hemaclassiccollections@gmail.com
📞 +6017-6559 745
We’re here to help ensure your order reaches you smoothly and safely.
