Refund and Returns Policy
At Hema Classic Collection, we want you to be fully satisfied with your purchase. If you receive a defective, incorrect, or unsatisfactory item, we’re here to help. Please review our return and refund guidelines below.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
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The item is defective, damaged, or incorrect upon arrival.
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The item is unused, unwashed, and in its original condition.
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Original tags, packaging, and labels must be intact.
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Your return request is submitted within 2 days of receiving the item.
Note:
Due to hygiene and delicate fabric handling, we do not accept returns for items that have been worn, altered, washed, or exposed to perfumes/makeup.
2. Non-Returnable Items
We do not accept returns or refunds for:
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Change of mind
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Wrong size chosen by customer
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Items purchased during clearance or promotional sales
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Accessories (unless defective)
3. Return Process
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Contact us via email or WhatsApp:
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📞 +6017-6559 745
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Provide:
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Order number
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Photo/video proof of defect or incorrect item
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Reason for return
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Our team will verify your request within 1–3 working days.
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Once approved, we will share the return address and instructions.
4. Shipping for Returns
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Customers are responsible for the return shipping cost.
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If the item received is defective or incorrect, we will cover the shipping fees or provide reimbursement.
Please ensure the parcel is packed securely to avoid further damage during transit.
5. Refunds
Once we receive and inspect the returned item:
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Refunds will be processed within 5–7 working days.
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Refunds are issued in the original payment method or as store credit, depending on your preference.
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If the return is due to customer error (e.g., wrong size ordered), shipping fees are non-refundable.
6. Exchanges
We do offer exchanges only for:
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Defective items
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Incorrect items sent
Exchanges are subject to stock availability.
If the item is out of stock, we will offer a refund or store credit.
7. Damaged Items During Delivery
If your parcel arrives damaged due to courier handling:
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Please contact us immediately with photos/videos of the damage.
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We will assist in filing a claim with the courier and provide a suitable solution.
8. Contact Us
For any return, refund, or exchange inquiries, kindly reach us at:
📧 hemaclassiccollections@gmail.com
📞 +6017-6559 745
We’re here to ensure your shopping experience with Hema Classic Collection is smooth and satisfying.
